Refund Policy

1. Overview

At SnapSavior, we want you to be satisfied with our service. This Refund Policy explains the circumstances under which refunds may be issued for our memory processing services.

2. When Refunds Are Available

We offer refunds in the following circumstance:

Processing Failure: If your job processing fails due to an error on our end and we are unable to successfully process your memories, you are eligible for a full refund.

3. When Refunds Are Not Available

Once you have uploaded your Snapchat data export and processing has begun, we are unable to offer refunds. This is because:

Server resources are allocated immediately upon upload to process your memories
Processing begins automatically and incurs computational costs
Your data is actively being processed and stored on our secure servers

We encourage you to review our service details and ensure you understand how the processing works before making a purchase.

4. How to Request a Refund

If you believe you are eligible for a refund (e.g., your job processing failed), please contact our support team:

Email: support@snapsavior.com

When contacting us, please include:

Your account email address
Your Job ID (found in your dashboard or confirmation email)
A brief description of the issue

Our team will review your request and respond within 2-3 business days.

5. Refund Processing

If your refund request is approved, the refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your payment provider.

6. Contact Us

If you have questions about this Refund Policy or need assistance, please contact us: