Privacy Policy

1. Introduction

SnapSavior ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service to process and preserve your Snapchat memories.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

Email address
Password (encrypted)
Payment information (processed securely by Stripe)

2.2 Snapchat Data Export

When you upload your Snapchat data export, we temporarily process:

Photos and videos from your Memories
Metadata associated with your memories (dates, locations if present)
Overlay files (captions, stickers, filters)

2.3 Usage Data

We automatically collect certain information when you use our service:

Browser type and version
Operating system
Pages visited and time spent
IP address

3. How We Use Your Information

We use the information we collect to:

Process and merge your Snapchat memories with overlays
Embed original capture dates into file metadata
Provide download and export functionality
Process payments
Send transactional emails (account verification, processing updates)
Improve our service
Respond to support requests

4. Data Security

We implement robust security measures to protect your data:

Encryption in Transit: All data transfers use TLS 1.3 encryption
Encryption at Rest: Your files are encrypted using AES-256 on our servers
Isolated Processing: Each user's data is processed in isolated environments
No Human Access: Your memories are processed automatically; no human views your content

5. Data Retention

We retain your processed memories for 90 days after processing to allow you to download them. After 90 days, all files are automatically and permanently deleted from our servers.

You may delete your data at any time through your dashboard settings. Account information is retained until you request account deletion.

6. Data Sharing

We do not sell, rent, or share your personal information or memories with third parties, except:

Payment Processors: We share payment information with Stripe to process transactions
Legal Requirements: We may disclose information if required by law or in response to valid legal requests
Service Providers: We may use trusted third-party services for hosting and infrastructure (e.g., cloud providers)

7. Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data
Export your data
Opt out of marketing communications

To exercise these rights, contact us at privacy@snapsavior.com.

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@snapsavior.com
Contact form: Contact Us